I have lived in the Bryn Mawr/Haverford area for many years and have not owned a pet for over 12 years. A friend of my daughter is a client of Bryn Mawr Vet and boarding and always had great things to say about their care. So when I found this lost kitty cat, who decided to make my “home” his home, it was time to make the call! I didn’t think twice because each time I drive by their offices it is a flurry of activity with Techs walking their boarders and a parking lot full of animal owners!
The staff at the front desk were all incredibly helpful and informative. Kimberly and the team got us in the next day for a wellness check up. When we arrived with Louis Vuitton aka “Louie” (13 yr old daughter named him) we were greeted expeditiously with tremendous courtesy and then escorted into the exam room. Dr. Katie Springer and Dane greeted us and were extremely thorough and caring to us but more importantly to caring for this poor lost cat. Dr Springer explained our options, gave suggestions for his care/next steps and demonstrated knowledge around the various financial implications to understand this cats medical history . She was calm and a very kind individual which was felt by myself and “Louie” ( because he actually laid down and didn’t move).
While “Louie” is now having an extended vacation/boarding stay due to an elective observation situation, I feel 100% comfortable with the team of Vets, the Technicians and the Front desk team. There was absolutely: NO high pressure sales or pushing me to spend unnecessary money, NO rushing me out so she could see the next patient and NO talking over my questions. Instead she had a focused attention with a true love for she/ they do each day as they care for these furry lovable creatures.
While I do not know yet if we are going to adopt this little guy, I definitely wanted to post a huge thank you to the entire staff of Bryn Mawr Veterinary Hospital for making a difficult scenario much less stressful due to their overall kindness everyone exhibited. On behalf of my family and Louis “Louie” Vuitton…..Thank you! Oh, and Louie sincerely apologizes for his bad display of behavior when he decided to scratch and inflict his temper onto a handful of your staff members! He sincerely regrets that he temporarily lost his manners.